ROCCAT Kanga XXL Mousepad

Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.

Shipping & Delivery times

We can ship to virtually any addresses in the world. However, there are some restrictions applies on some products to be shipped to international destinations. Orders within Australia are sent by Standard Post, Express Post, Registered Post or via Couriers. Orders within United States are sent by USPS, Fedex Express Post, or via Local Couriers.

Overseas orders mainly sent by Fedex, DHL or Australia Post. However we are reviewing the policy on regular basis and changes applied without notice.

When you place an order, we will estimate lowest shipping rates for you based on the availability of your items and then depending shipping selection options you choose. Free Shipping for orders above value of $99 (USD) applies to Australia and United States domestic orders only with combination of stock locations. For example, if the stock is at Australian Warehouse and order placed with US Address then shipping charges will apply and vice-a-versa. The stock location is mentioned on each product page.

The shipping charges will apply regardless of the order value if the orders been placed from different country stock facilities then the order been placed. For example, if the order been placed to United States address and stock been filled from Australian Stock facilities then shipping charges will be applied based on product dimension regardless of the order value. All other countries shipping charges is applicable.

Typically, we choose standard delivery shipping methods from US Post and/or Australia Post for all free shipping offerings which delivers within 4-5 business days excluding public holidays and weekends. However we may ship directly from our supplier to avoid further delay on orders.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or kgs. We classify the item as "heavy" weight any products above 10kg (22 pounds). The heavy items does apply the additional charges if product sent to cross countries unless prior arrangement has been made.

Same-Day Dispatch

Domestic Orders

All in-stock orders placed before 12:00pm (QLD/NSW AEST Time zone) and for US NY Time 9:30 am Monday through Friday dispatch the same day, orders placed after 12:00pm (AU) 9:30 am (US) and orders on weekends or public holidays, will dispatch on the next business day. Some products may filled from our partnered supplier's warehouses locally and/or overseas where the shipping time will be more than normal time.

Overseas Orders

All in-stock orders will be dispatched within 2 days (QLD/NSW, AEST, New York Timezone) between business days (Monday to Friday, 9 to 5pm). Any out of stock items will be notified to customers. Due to COVID-19 restrictions, we are using Australia Post Express or Standard Service to all orders to USA shipping from Australia. Please review the delivery time before placing an order.

Click Frenzy Deals Programme (Applicable to Australia only)

• Orders will be allocated as first serve first basis.
• Any out of stock items will be turn into Pre-order where customers has option to buy with a view to be deliver as per advertised date.
• The stock availability may change without notice due to current COVID situations are impacting incoming shipment arrival and their accuracy of dates to be available.
• Deals499 standard Return policy applies for CF programme as well and available below for the reference.
• No change of mind policy applies to CF Programme assuming customer has strong intention to buy the product(s).

Christmas Trading Days

Business as usual until 15th of Dec for all products each year. 

Between 16th Dec to 26th Jan, orders will be dispatched within 7 working days from orders received date. 

Warehouse will be closed between 22nd Dec to 5th Jan each year.  (YOU CAN ORDER ONLINE BUT WILL NOT DISPATCH IN THIS PERIOD.) 

We understand that this is the lengthy delay on dispatch of orders but this will ensure us to enhance our tools and processes to serve you better. Please note all other products are not part of this program and will be sent as per normal shipping mode and timings.

Backorders

Majority of our offered products are in stock. However, there may be times when an item you ordered is on back order. If your order does contain a back-ordered item, we will not ship your order until all items are in stock or partially ship depending on scenario of the time. Unless notified separately, most back-ordered items are expected in stock within 15-20 business days.

Inventory

We sync inventory from our valued vendors, suppliers, partners and our own stock location on twice a week base. There will be a situation where product display as in stock with a number but in fact stock may not be available due to many unforeseen scenarios. In those circumstances, we always communicate as early possible to our customers so that they can make a decision on those orders.

Returns Policy

We always look after you. Sometimes things does not went as we expected and hence we accept the returns as per strict policy as below.

Incorrect orders / Unwanted Orders

If we have sent incorrect stock different to what you order then you don't have to worry about. We will bare the cost of return shipping. All we need is items unopened and in same form as we shipped within 30 days of delivery. Any tampering of retail packaging may found, refund may cancel.

For any faulty product(s), please contact us immediately. We will perform assessment on case basis and will provide the information.

If customer has ordered wrong products (human error) then we accept returns only if you replace with the corrected orders. We are not accepting returns if it is "change of mind" at default but assessing the issues case by case. The items must be unopened and sent back to us within 30 days of delivery for a full refund. However, the return shipping costs will be bared by customer.

If the item has ordered which turns out not usable (non-faulty or damage) which was intended at the time of purchase then 20% re-stocking fees applies as well as the cost of shipping back to our stock locations if the shipping charges paid by us. All fees and shipping charges will be deducted from the refund amount before it processes.

The product return address always be at Australian HO regardless the countries that it sent from.

NOTE: We may not accept return of the order if it is simple change of mind. 

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For International orders it may take upto 10-15 working days to process the refunds.

Custom Duties & Charges

It has assumed that customer must take full responsibility on custom charges, duties and any additional fees that may applies. Deals499 and their parent company is not liable for any further charges. Please contact us at sales@deals499.com before placing order(s) for any further information.

The clearance of products from the custom departments is also not in our control as an individual countries has their own government rules and regulations. Any clearance that may held up by authorities, requires receiver to contact their custom authorities and provide information as may required to clear the shipments. Deals499 take no responsibility in this matter and order value or portion of the order value will not be refunded.

Pricing

Our business model is wholesale which gives our customer very competitive prices without compromising the quality and services. In summary you can say that our products are "best in the market". However to run our business financially sound and efficient, we revised our pricing each year based on Australian consumer inflation index.

All offers and pricing are subject to change without any prior notice on website or company owned marketplaces. We are trying our best to offer the prices for the products but there are many variables that may impact the price changes. Tanishq Consulting Pty Ltd and their subsidiaries holds all rights and can cancel the orders at any time without any prior notices that been raised for all company owned e-commerce stores and marketplaces.

Use of Goods

The term "Goods" refers to all consumable and hardware goods that we sell online including it's component form. We take all our products quality measures very seriously. Specially, the use of electronics goods in recent cutting technology time is very important. We strongly recommend to practice and use the electronics goods as per the manufacturer recommended direction. The warranty/guarantee voids immediately if the product not been used as per their recommended directions.  However in unforeseen events, if product found faulty then please contact us immediately to resolve the issues at it best satisfactory level. As per our company policy, if the customer experiences the faulty product then customer entitles to get either full refund of the product that been purchased or replace by similar or appropriate products. Deals499 and/or it's parent company will not be responsible for any lose or damage of the property if they may occur. 

Promotions : Aussie Web Users

1. Black Friday Deals, Cyber Monday, Christmas promotion are run at the good intention to provide genuine deals to our consumers.
2. In all these promotion limited stock has been planned to manage the inventory.
3. In all these promotion, bulk buyers are not included.
4. In all these promotion, product needs to buy online from www.deals499.com to get the discount.
5. Free Shipping available Australia wide only.
6. Can be used one per customer only.
7. Management reserves the rights to cancel/amend at any time without prior notice.
8. Out of stock or back orders, items will be informed and delivered when the stock available.